IT/IS Field Operations Manager

Job Code: 8467BR
Primary Location: Salt Lake City, UT
Other Locations:
Job Type: Full Time
Category: IT

IT/IS Field Operations Manager

Reports to the Global Head of IT/IS at Boart Longyear.

Position Summary:

The IT/IS Field IT Operations Manager will oversee a dispersed
global team that specializes in IT/IS service delivery in support of remote
offices and drilling sites. This may
include Network, Storage, Server, Infrastructure, Cloud and Cyber components
according to the specifications provided by the Corporate
Engineering-Operations team. This
position will work to assure a IT/IS resource in region accounted for,
operating properly, and reporting accordingly. This position will work
collaboratively with the Corporate ENG-OPS team to deploy and support all
related IT functions ‘in-country.’ It will also have direct responsibility for File,
Print, PC, Mobile Device, Network and WiFi support. This position oversee
worldwide Telecom expenses and continually assist in reporting the current state
of systems.

Required Knowledge, Skills and Abilities:

*
Experience:

o Global project delivery
and coordination with remote personnel

o Managing, coaching, and
mentoring staff in career progression

o Managing a diverse team
of talent

o File, Print, Networks,
Firewalls, Data Centers, Telecom Carriers, Internet Service Providers

o Windows, Linux Servers,
Storage Arrays, Routers, Switched, Firewalls, Access Points

*
Ability to:

o Communicate technical
information to non-technical audiences

o Operate effectively in a
team environment

o Hold team members
accountable

o Manage time effectively
and operate with minimal supervision

o Effectively understand Boart
Longyear’s value and suite of offerings

o Install, configure,
administer and troubleshoot LAN, WAN, Storage and Server related equipment

o Perform Server and System
functions and roles

o Perform proactive tasks
to maintain the highest level of stability

o Manage resources to adhere
to timelines and schedules

o Deploy global policies
and tools for compliance and oversight

o Work closely with Vendors
and 3rd parties for project delivery and support of systems

*
In-depth understanding of:

o Telecommunication
carriers and Internet service providers

o Firewall, Routers,
Switches – deployment and support functions

o Cable plant and physical
connections

o Familiarity with IT
supporting technologies such as: DNS, DHCP, AD, IPAM, TACACs, RADIUS, etc.

*
Hands on experience with:

o Windows Server: All versions

o Linux O/S’s: Major
versions

o NetApp / EMC or similar

Basic Qualifications:

*
Bachelor degree in Computer Science or related field
preferred

*
5-7 years’ management experience in the IT field
required

*
Ability to manage multiple tasks simultaneously

*
Possession of excellent oral and written
communication skills

*
Possession of excellent problem solving and conflict
resolution skills

*
5+ years of experience delivering complex projects

*
5+ years of experience with managing, coaching, and
mentoring staff

*
5+ years of experience working with telecom
providers

*
5+ years of experience project management

*
Experience working with senior level management

*
BS or MS in Computer Science and or Engineering degree
required

Additional Qualifications:

*
Industry Certification: PJM, Cisco, AWS, etc.

Job Type: Full-time

Required education: Bachelor’s

Required experience: Management: 5 years

Required language: English