Career Areas

Imagine working with the world’s leading provider of drilling equipment, services and performance tooling to mining and drilling companies.
Diverse opportunities await, whether searching by role or location. Explore today.

Business Services

Develop your business acumen while imparting your unique skillset to our varied divisions of administration, finance, human resources, IT and legal.

DRILLING SERVICES

Opportunities within Drilling Services are as diverse in title (and geographical location) as the industries the group serves including construction, environmental, exploration, geotechnical and mining.

EHS

Attention to detail, safety and an appetite for continuous education and improvement are essential to Boart Longyear’s successful daily operations. We welcome skilled and motivated specialists to our environment, health and safety team.

ENGINEERING

The team work closely with various projects to design innovative drill-related solutions to service the industry – from comprehensive rigs to essential diamond bits. Problem solvers welcome.

Veracio

Using advanced geoscience and technology, our Veracio team provides valuable orebody data to our customers via Boart Longyear’s innovative tooling. Curious types wanted.

Products/Sales

Boart Longyear products are synonymous with quality, featuring across our customers’ operations, complementing their success and ours. Passionate salespeople with drilling and/or minerals exploration experience are urged to join our Products/Sales team.

MANUFACTURING

Our highly skilled team operate and maintain our global manufacturing facilities to consistently produce and deliver World-class reliable drilling products.

SUPPLY CHAIN

From raw materials to finished products, measured logistics and reliable transportation are key to successful global operations. Boart Longyear’s Supply Chain team has contingency for ‘almost’ anything. Natural born organizers, planners and preppers are encouraged to apply.

Your Health is our CORE concern

Our benefits reflect our want to be the employer of choice. We take a proactive and holistic approach to health and wellness as good health is true wealth. We offer various regional and global health, medical and wellness programs to inspire and motivate you and your family to be your best selves – at work, home and in life.

Serving the global mining and drilling industry since 1890.

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Customer Service Representative | Boart Longyear Jobs

Job Information

Boart Longyear Customer Service Representative in Adelaide, Australia

Job Description:

Boart Longyear has been a leading provider of drilling products and services to the global minerals industry for over 130 years. As the industry’s only integrated drilling services and products provider, we combine engineering excellence, global manufacturing facilities and the most experienced drilling services group in the business.

Boart Longyear’s Products Division is a leading provider of drilling equipment and performance tooling for mining and drilling companies globally. Our range of highly productive drill rigs and tooling is suited to a variety of applications including, mining, mineral exploration, energy and environmental sampling.

The primary purpose of the Customer Service Representative is to support the sale of our globally manufactured items to our APAC customer base to ensure their requirements are understood and delivery commitments are met.

Want to know a little more about the role? Day-to-day responsibilities include:

  • Proactively manage orders including quoting, bookings, back orders, data entry Managing leads

  • Provide customer service by answering customer queries, processing their sales in a timely fashion, and answering queries promptly and accurately

  • Executing telephone sales

  • Manage and process claims assessments and Return of Material Authorization (RMA)

  • Support Managers with sales and administrative activities

  • Drive transactional sales

  • Implement direct marketing activities as instructed by Business Development Managers

  • Oversee delivery and troubleshooting of products

  • Build ongoing relationships with existing customers

  • Undertaking administrative tasks

  • Assist with inventory functions, stock control and inventory management.

A few other things we’re looking for:

  • Our preferred candidate will have 2 years of experience within a similar role

  • Focus on customer service excellence with internal and external clients

  • Excellent written & verbal communication skills

  • Excellent Listening and Questioning Skills

  • Ability to prioritise objectives and responsibilities

  • Strong Microsoft Office skills including Excel, Access and PowerPoint

  • Previous experience in using Oracle (desirable, not essential)

  • Previous experience working in a customer service or customer facing role in a relevant industry (e.g. drilling, mining, construction, etc.)

  • Sound planning and organisational skills

  • A team-focused attitude

  • Excellent analytical skills, Technically savvy

Safety and a zero harm culture is a core part of our business. To ensure the safety of all employees, successful candidates will need to meet the essential requirements of a pre-employment medical.

Our varied range of services and products requires bringing together diverse and complimentary people. At Boart Longyear our aspiration is to create an environment that welcomes all unique attributes a person possesses.

To express your interest in this role, apply via the link.

Auto req ID: 14898BR
Job Code: 230001 Customer Service Rep 1.09.Administrative
Function: Sales and Marketing
Region (Business Group): APAC
Country: Australia
State/Province: South Australia
City: Adelaide