Boart Longyear Rock Tools Technical Manager in Forrestfield, Australia
Rock Tools Technical Manager
Boart Longyear Products Division is a leading provider of drilling equipment and performance tooling for mining and drilling companies globally. Our range of highly productive drill rigs and performance tooling is suited to a variety of applications including, mining, mineral exploration, energy and environmental sampling.
We are now seeking a suitably qualified Technical Manager to join our Rock Tools Team.
Based in Perth or Kalgoorlie the primary purpose of this role is to assess and manage technical issues and to conduct field trials for new and existing products across our Rock Tools range.
Provide regular onsite technical support to customers on the use of our Rock Tools offering.
Liaise with customers and assist with technical issues, warranty claims and other ad hoc service issues.
Liaise with site Operatives to help resolve operational issues.
Troubleshoot and conduct technical investigations as required to support the resolution of any problems.
Conduct product testing with new and existing customers, to assess and improve product performance.
Work with key internal and external stakeholders to develop new business, including: identifying new opportunities, coordinating onsite product trials with prospective new customers and input into new product development.
Travel regularly within the Asia Pacific region, including on short notice, in order to fulfil the above responsibilities.
Key Capability Requirements:
Mining experience (minimum of 12 months)
Solid understanding of Drilling/ Mining products and experience in the Mining drilling processes.
Excellent customer service orientation.
Ability to maintain relationships with key account customers and internal team.
Excellent communication skills – oral and written.
Attention to detail and strong initiative.
Proficient in MS Office suite.
A current driver’s licence.
Ability to travel on a regular basis on short notice.
Ability to successfully pass drug and alcohol screening and medical assessments.
4WD and Senior First Aid (preferred).
If you are interested in joining a high performance team and this excellent career opportunity, please apply now!
Auto req ID: 10267BR
Job Code: 150020 Products Business Development Mgr 2.08.Professional
Function: Sales and Marketing
Region (Business Group): APAC
State/Province: Western Australia