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Boart Longyear IT Service Desk Technician in Salt Lake City, Utah


Business Title:

IT Service Desk Technician

Job Description:

Job Summary

Boart Longyear is looking to hire a new IT Service Desk Technician based in our Salt Lake City corporate offices. You will support internal customers and mobile devices using your understanding of networking principles. Responsibilities will include:

Minimum Qualifications:

  • Basic understanding of networking principles, practices and technologies, especially the TCP/IP protocol suite, including working knowledge of DNS, WINS and DHCP

  • Support mobile devices on Android, iOS and Windows

  • Coordinate/provide input to technical teams and aid in developing best practice solutions

  • Document business processes, configurations, and other associated functional specifications

  • Support internal customers on issue resolution, requirements gathering, strategic initiatives, etc.

  • Work and communicate effectively with and extensive IT team

Additional Qualifications/skills:

Microsoft Skills:

  • Experience working with Microsoft Active Directory including understanding of security best practices and principles

  • Experience with the Windows OS settings and configuration

Service Desk Skills:

  • Ability to follow established processes and procedures.

  • Identify critical system issues with large scale impact to the business and escalate those issues appropriately

  • Tracking of all work via ticketing system

  • PC hardware and software troubleshooting and problem solving

Mobile Device Administration Skills:

  • Understanding of device connectivity to internet and corporate networks

  • Knowledge of Android, iOS and Windows Mobile and associated apps and configuration requirements

  • Understanding of ActiveSync connection requirements and settings

  • Project / team oriented (must be able to work in a team-driven environment and take additional responsibilities as required).

  • Self-motivated and able to work alone.

  • Customer focused.

  • Continuous improvement and system enhancement focused.

  • Positive and pleasant attitude.

Education and Experience

  • Associate‚Äôs degree or corresponding work experience

  • Minimum of 2+ years of experience with Microsoft Systems

Perks, Benefits and Compensation :

We know that talented people are attracted to companies with long term success, an amazing culture. We also know you want a company that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired you can expect;

  • Strong compensation plan

  • Full medical benefits

  • Dental

  • Vision

  • 401K

  • Paid Time Off

  • Fun and relaxed work environment with all the free coffee you can drink

All new hires must pass a pre-employment background check and drug test

Boart Longyear does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Boart Longyear does business.

EEO Statement:

Boart Longyear is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

Auto req ID: 10333BR
Job Code: 090001 Information Technology Analyst/Administrator 1.08.Professional
Function: Information Technology
Region (Business Group): NAM
Country: United States Of America
State/Province: Utah
City: Salt Lake City